Patient Care Portal

Office Policies

 

About Our Call Coverage

One of the advantages of a small office is that you really get to know your providers and hopefully feel like you are receiving the “personal touch”. One of the disadvantages is that one doctor cannot be on call seven days a week, twenty-four hours a day. To this end, Dr. Hill has picked a practice as his backup coverage that has a similar philosophy and style as ours. The doctors at Center For Women’s Health provide our physician backup. These doctors are Drs. Douglas Thom. Cheri Coyle, and Ealena Callender.

After Hours Services and Emergencies

If you have a true medical emergency, please call 911. Otherwise, you may reach us by calling our regular phone number, (757) 838-7277. Your call will be directed to the answering service, who will contact us so we can get back to you in a timely fashion.

Confidentiality/Visitor Policy

Due to patient confidentiality, we ask that you have any family members or friends wait in the lobby while you are being interviewed by the nurses. Once this is finished, they may accompany you to the exam room. If you have young children, you must bring someone to supervise them in the lobby. Due to limited reception area space, we ask that you bring no more than two guests (including children) to your appointments. For ultrasounds please bring no more than three guests.

Fees and Payments

After your first visit, our insurance department will be contacting your insurance company to verify benefits and see if you have a copayment. All copayments are due at time of service. Once your total responsibility has been determined, you will be notified by mail of the amount and payment schedule. Since each insurance company handles reimbursement differently, it is best to discuss all questions with our insurance department.

Missed Appointment Policy

We try very hard to make your waiting time during your appointment as short as possible. We do not overbook patients so that your time slot is reserved only for you. If you need to cancel or reschedule an appointment, we ask for 24 hours notice so that the appointment spot may be used for another patient. There will be a no-show fee if you do not cancel within 24 hours of your appointment.

 

 

 

 

 

2240 Coliseum Dr. Suite. B Hampton, VA 23666 ∙ Phone 757 838-7277 ∙ Fax 757 838-8246 ∙ E-mail: hrogyn@aol.com